Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
The new iPad Pro & iPad Air!
2 Messages
Wednesday, February 7th, 2024 10:13 PM
I'm getting an "SOS" error in cell service on my phone. Now, the only time it works is when I'm at home. I can't call, text, email, etc. on my phone outside of my home. Has anyone experienced this before?
Questions
•
Updated
18 days ago
10.2K
14
Responses
Accepted Solution
Official Solution
Community Support
•
232.7K Messages
4 months ago
Hello @kbrenneman2, thank you for reaching out to AT&T Community Forums. We'll be happy to help you. We don't want you to be without internet outside the house as well. Furthermore, we can understand that this would have been difficult for you.
If your device is in SOS mode, it could be due to the following reasons:
- Poor cellular reception
- SIM card failure
- Cellular settings not set to Automatic
- Faulty or weak network coverage
- Carrier issues
- SIM card isn’t inserted correctly or it is broken or damaged in some way
- A bug in iOS
- Airplane mode is active
To turn off the SOS feature on your AT&T phone, you can follow these steps:
- Go to Settings > General > Emergency SOS.
- Turn off the toggle for Click Sleep/Wake to Auto Call.
- If you have selected 3G in Voice & data setting, you could see the SOS symbol in the status bar. You simply need to switch to a newer network to turn it off. Go to Settings > Cellular data > Cellular data options > Voice & data. Choose a different mode than the current one.
- Restart your phone or reset network settings. Navigate to Settings > General > Emergency SOS.
Alternatively, you can visit the AT&T Wireless Support website and select Get Suggestions. You'll be directed to the Fix an Issue section. From there you will select your device then navigate back to that section and click Device>Device Features.For more information on device SOS mode activated.
If you have an Android phone you can follow these steps to troubleshoot the issue.
- Restart your phone: Try restarting your phone.
- Reset network settings: Resetting your network settings can sometimes fix the SOS message issue.
- Update your software: Make sure your phone’s software is up to date
Finally, you visit our Service Outage Informationpage to check to see if there are any service outages for your address or account.
Hope this information helps, if there is any further query please do reach out to us.
Thank you for contacting AT&T Community Forums,
Veronica, AT&T Community Specialist
(edited)
ACE - Sage
•
118.1K Messages
4 months ago
It sounds like you have insufficient cellular coverage at home. Set up your phone for Wi-Fi calling, connect to your home Wi-Fi and put your 911 address in when required.
2 Messages
4 months ago
It works at home just fine even though the error message shows. It doesn't work outside of my home. Also, the phone is already connected to the home Wi-Fi.
ACE - Sage
•
118.1K Messages
4 months ago
Sorry I misread your post.
2 Messages
20 days ago
Good morning. Is anyone else experiencing SOS type of service this morning?
Note: This comment was created from a merged conversation originally titled SOS
2 Messages
20 days ago
Anybody else experiencing an outage in the 757 area? Ive been stuck with the automated loop for an hour. Trying to report an outage but no luck :(.
Note: This comment was created from a merged conversation originally titled Outage in Virginia?
1
4 Messages
I noticed at 610 this morning and spouse agreed at 730. Have tried turning off and then back on but still in SOS mode. Turned on WiFi calling so we will be able to get in contact with family today. Hope AT&T fixes the problem soon.
Like
20 days ago
4 Messages
20 days ago
NO WIRELESS SERVICE IN THE NORFOLK AREA OF VA? The web page says it is fine, but the phones seem not to connect.
Note: This comment was created from a merged conversation originally titled NO WIRELESS SERVICE?
1
4 Messages
Agree in VA Beach as well. I noticed at 610 this morning and spouse agreed at 730. Have tried turning off and then back on but still in SOS mode. Turned on WiFi calling so we will be able to get in contact with family today. Hope AT&T fixes the problem soon.
Like
20 days ago
4 Messages
20 days ago
My sister and I both woke up this morning with our phones stuck on SOS mode. There’s no way to call AT&T for help since our phones won’t work and when you go to outages in the area online it says we aren’t having any. The next step is to sign into my account so it can help refresh connection, but it needs to send you a text LOL can’t get that text code with the phone not working. Please help!
Note: This comment was created from a merged conversation originally titled Phone stuck on SOS mode
4
ACE - Sage
•
118.1K Messages
Have you tried power cycling your phone...
🐾 I don’t work for AT&T or any carrier. Former AT&T, Current Verizon customer. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Like
20 days ago
4 Messages
Yes
Like
20 days ago
67 Messages
Are you able to dial 611?
Like
20 days ago
ACE - Master
•
10.9K Messages
Maybe it’s just a local outage. Have you tried the phones in different locations around town?
Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Like
20 days ago
2 Messages
20 days ago
This has happened several times over the last year of service. I have had to go to great lengths to resolve this in the past, and once again, this cycle perpetuates. I pay nearly $180 a month for Att and its services, for constant headaches. Currently, I cannot make outgoing calls or texts, and I can only search the web when connected to Wi-Fi. I have spent several hours over the past year inside of an Att store dealing with clerks who have less than ideal knowledge, and then I am forced to call Att support where I am forced to jump through several hoops with multiple hours worth of troubleshooting. I am paying an arm and a leg for all this to get access to the service. Never once have I been offered compensation, and here I am again with no service.
Note: This comment was created from a merged conversation originally titled SOS mode on iPhone
1
Community Support
•
232.7K Messages
Hello @jacobsiegal65, we understand your concern and will help you get this sorted. If your device is in SOS mode, it could be due to the following reasons:
- Poor cellular reception.
- SIM card failure.
- Cellular settings not set to Automatic.
- Faulty or weak network coverage
- Carrier issues.
- SIM card isn’t inserted correctly, or it is broken or damaged in some way.
- A bug in iOS
- Airplane mode is active.
To turn off the SOS feature on your AT&T phone, you can follow these steps:
- Go to Settings > General > Emergency SOS.
- Turn off the toggle for Click Sleep/Wake to Auto Call.
- If you have selected 3G in Voice & data setting, you could see the SOS symbol in the status bar. You simply need to switch to a newer network to turn it off. Go to Settings > Cellular data > Cellular data options > Voice & data. Choose a different mode than the current one.
- Restart your phone or reset network settings. Navigate to Settings > General > Emergency SOS.
Alternatively, you can visit the AT&T Wireless Support website and select Get Suggestions. You'll be directed to the Fix an Issue section. From there you will select your device then navigate back to that section and click Device>Device Features.For more information on device SOS mode activated.
Hope this information helps, and do reach out to us back, if you require further assistance!
Thank you for contacting AT&T Community Forums,
Veronica, AT&T Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Like
2 months ago
4 Messages
20 days ago
Converted to AT&T on Friday - phone worked Friday night, Saturday phone worked but in roaming mode, Sunday went to SOS mode and I cannot do a thing. What is the cause? AT&T coverage map related 4G coverage for my area. Did I make a mistake converting to AT&T?
Note: This comment was created from a merged conversation originally titled Why did my phone go to SOS mode?
3
ACE - Master
•
10.9K Messages
What do you mean “went to roaming mode”? What is that? Roaming usually means you are connected to another carrier than AT&T. SOS means that your phone isn’t connected to a cell network. Lots more info needed to troubleshoot. Did you bring your own phone, or buy from AT&T? New number or port? What phone? Locked or unlocked? Prepaid or postpaid service?
Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Like
1 month ago
4 Messages
brought own phone to AT&T and converted from local regional carrier using same phone number on Friday. Went to my home. Cell phone worked and "roaming" was not displayed on the phone on Friday. On Saturday, at home, "roaming" was displayed on the phone (I am in the same place). On Sunday SOS displayed on the phone, again in the same place. Phone is I phone 12.
Like
1 month ago
Community Support
•
232.7K Messages
Hello @rusticbob,
We hear you, and let's get the help you require.
We recommend you to run few basic troubleshooting steps outlined below:
a) Turn your phone off and back on.
b) Please ensure your software’s up-to-date: Go to att.com/softwareupdates.
c) Reset the network.
In addition, please refer to device support for device specific information.
Let us know if the above information helps!
Thanks for visiting AT&T Community Forums.
Kelly, AT&T Community Forums Specialist.
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Like
1 month ago
Not finding what you're looking for?
Ask a question
New to the AT&T Community?Start by visiting theCommunity How-To.
New to the AT&T Community?
Visit theCommunity How-To.
